For ceramic artist Samantha Carter, closing her Etsy shop for an entire week was a huge risk. After much deliberation, she decided that taking a stand was more important than a week’s worth of earnings.
Last April, she temporarily toggled her Half Light Honey shop to “vacation mode,” joining 30,000 other Etsy sellers in a strike.
When Carter first joined the platform in 2013, Etsy was the premiere virtual artisans’ marketplace — a friendly network where artists could break onto the online selling scene.
“It still felt pretty small and easy to get recognized,” Carter told Inequality.org in an interview. But now? “It’s becoming harder and harder, especially after Covid, to be a small business competing with a rapidly growing billionaire class.”
Etsy has been rapidly changing. Drop-shippers and third-party sellers of mass-produced, wholesale products are proliferating across the site, masquerading as vintage vendors. Etsy CEO Josh Silverman even recently appeared to promote this behavior, admitting his goal is to compete with Amazon as a massive online retailer.
“There’s a lot of stuff on Etsy that’s obviously not vintage or made by artists,” Carter explained. “There’s so much competition and you really have to stand out on there to find consistent business.”
As a result, it is increasingly difficult for small sellers to thrive on Etsy, much less survive.
Samantha Carter, owner of Half Light Honey
New features like the Star Seller badge have made the site even more cut-throat and exploitative. In order to get Star Seller perks, sellers must respond to customer questions within 24 hours, ensure that shipping is never delayed, and have a 4.8-star average rating. Etsy insists that such a system rewards artisans who “consistently go above and beyond,” but it really just makes their lives more difficult and demanding.
“We are always on call,” explained an Etsy seller and strike leader Kristi Cassidy in a public statement. “Precarity defines our lives…I’m dependent on an algorithm for my income.” On Etsy, stores with the Star Seller badge get shuffled to the top of the search algorithm, otherwise, sellers must pay a premium to have their store ranked within the first few pages of a search result.
Etsy also raised its transaction fee by a whopping 30 percent last April. CEO Silverman claimed this hike would fund Etsy Support — making “significant investments in marketing, seller tools, and creating a world-class customer experience.” But to artisans, it was just a ploy to line executives’ pockets, leaving small sellers struggling to stay afloat. “I don’t think I’ve ever in my 10 years accessed Etsy Support,” Carter remarked. “That’s not helping the average seller.”
Carter pays exorbitant amounts in fees to successfully sell on the platform, too. Over the course of her Etsy career, she has spent approximately $20,000 in site fees alone.
And so last April, Carter and her fellow Etsy sellers decided to take a stand and strike. What are they demanding? Canceling the fee increase, keeping drop-shippers in check, and ending the Star Seller program.
In response to the strike, Etsy released a statement about its commitment to “strengthening marketplace integrity” and “listening to sellers.” In spite of these lofty promises, they have done little to materially improve artisans’ selling experiences.
It’s clear Silverman and other company executives are prioritizing profits over support for small-scale artisans. “They’re not really worried about losing the seller,” said Carter. “They’re worried about losing the customer.”
Meanwhile, CEO Josh Silverman’s pay has skyrocketed to $40 million.